FAQs about Chanellie

 
Chanellie Logo
  • Our Mission:

Whether you are a wizard in self-care or a new kitten unsure where to begin, Chanellie has everything you need to make your next Self-Care Sunday perfect!

As a champion of selfcare, our goal is to promote overall enhanced well-being through the form of natural bath and body care. We believe good physical health begins from great mental and emotional health. If you feel good, you look even better, kitten. 

Chanellie aims to make taking time for your selfcare a little less selfish and a whole lot more fun, frilly, and fabulous. We use all-natural,  high quality ingredients that are both gentle and highly effective in moisturizing the body. Best part, they smell oh so good too, kittens .

 

  • Black Female Owned and Operated

Chanellie is PROUDLY Black and Female-Owned and Operated. Our owner (The H.K.I.C. herself, Chanel West) started our business as a personal way to self-care during COVID-19. From making soaps and body balms for herself to keep her own sanity to making them for kittens world-wide, Chanellie was born

 

  • Supports Local Communites:

Chanellie has a dedicated mission to make selfcare more fun, frilly, and fabulous. In doing so, Chanellie has become an economic staple in our community by intentionally recruiting and partnering with local talent from inner-city neighborhoods in Chicago and sister cities.

 

  •  Kommitment to Klean Beauty:

Chanellie uses only high-quality, natural ingredients to create her line of bath and body goodies. No synthetics, artificial dyes, or foreign preservatives are used in Chanellie bath and body. Best believe, if we can't say or spell it, it doesn't go inside our products.  

 

 

  • Returns and Exchanges

Due to the nature of our products, for health, hygiene, and sanitation purposes, returns or refunds not permitted. Exchanges for damaged goods and/or store credit for future purchases within "Chanellie" brand are permitted and allowed by by emailing chanelliellc@gmail.com. 

Chanellie holds no responsibility for product liability once shipped. By purchasing from Chanellie LLC, the consumer agrees to these terms and conditions.
If a kitten is displeased with the quality of their product, please contact us at chanelliellc@gmail.com to have any concerns rectified with either a replacement or credit or future use.
  • Billing Terms and Conditions
By placing an order you are offering to purchase a product on and subject to the following terms and conditions.
 
Payment methods accepted include but are not limited to Visa, Mastercard, American Express, Discover, and PayPal.  
 
All orders are subject to availability and confirmation of the order price. While we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
 
All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Chanellie LLC may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) in their entireity at time of purchase. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 
Chanellie LLC reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will the notify customer should such limits be applied. Chanellie LLC also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from Chanellie LLC for the purpose of engaging in a commercial sale of that same product(s) with a third party.